Refunds + Returns

Policies and Guarantee

Welcome to The Honeyroot! We are committed to providing you with high-quality, natural skincare products that you will absolutely love! Please read our policies carefully to understand how we handle orders, shipping, returns, and guarantees.

Shipping Policy

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Time: Delivery times vary based on location. Standard shipping usually takes 3-7 business days within the United States.
  • Shipping Costs: Shipping costs are calculated at checkout and are based on your location and the weight of your order.

Return Policy

Due to the nature of our products, we cannot accept returns. Once skincare products have left our hands, it is not safe or hygienic to resell them. We appreciate your understanding on this matter.

Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, we offer a money-back guarantee under the following conditions:

  • Eligibility: To be eligible for a refund, you must contact us within 30 days of receiving your order.
  • Process: Please email us at [Your Email Address] with your order number, the name of the product, and a brief description of why you are not satisfied.
  • Refund Approval: Upon review, if your request is approved, we will process your refund. Please allow 5-7 business days for the refund to appear in your account.

We reserve the right to refuse a refund request if we believe the policy is being abused. Our goal is to ensure fairness for all customers.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Your Email Address]. Provide your order number and a photo of the damaged item. We will promptly send a replacement or issue a refund.

Contact Us

If you have any questions about our policies, please feel free to contact us at:

Thank you for shopping with The Honeyroot! We appreciate your business and are here to ensure you have the best experience with our natural skincare products.